293 Green Lanes, Palmers Green, London, N13 4XS

FREQUENTLY ASKED QUESTIONS

Please read our FAQ before sending us a message.

How long will my order take to process?

We aim to dispatch orders within 1-2 working days. Shipping depends on the shipping company which usually takes between 7 -21 business days for sea freight and 3-5 days for air freight.

What are the modes of payment?

We accept Telegraphic Transfer, Western Union , MoneyGram, PayPal , and Bitcoin payments.

How do I cancel/amend my order?

Please send us an email or call our customer service to amend or cancel. Please note that orders can only be canceled free without penalty when the order has not yet been packaged and shipped. Any order that is canceled when the order has already been shipped might incur additional charges for packaging and shipping.

What exactly happens after ordering?

Our dedicated warehouse staff packages your order and photos of the packaged products can be sent to you upon request. You will be provided with the shipping documents and tracking details, within 48 hours for air freight and within 7 business days for sea freight.

Is my order insured?

All orders are insured and the insurance coverage might not exceed 110% of the total value of goods.

How do I place an order?

Contact us through our web contact form with queries related to the relevant products you need, required quantity and our dedicated staff will get back to you within 24 hours with a quotation,

Can I visit and make my order?

You are welcome to visit us at our main warehouse in Lithuania and make your order directly. Please note we only receive on appointment and we recommend you book a meeting with us before coming.

What documents do you provide?

– Sales Contract
– Proforma Invoice
– Commercial Invoice
– Packing List
– Certificates of Origin
– ATR.1 Certificate
– Phytosanitary Certificate / Fumigation Certificate
– EUR 1 Certificate
– Shipper’s Letter of Instruction
– Bills of Lading / Air Waybill / CMR Certificate
– Bank Draft
– Dangerous Goods Forms
– SGS Report

SEND US AN EMAIL

Do you have any questions? We believe in building trust and developing long term relationships with our customers. Call +44 203 389 6408 to speak to one of our friendly sales representatives to discuss how we can support your business.




Head Office: 293 Green Lanes, Palmers Green, London, N13 4XS
Tel : +44 203 389 6408
Fax : +44 845 874 1683
Email : sales@pirpaltd.com
Website: www.pirpaltd.com
VAT Number: GB 215664902

Lithuania Branch:
Address; Šilutės pl. 51, Klaipėda 94105, Lithuania
Tel: +370 647 214 92
Fax: +370 669 320 541
Email: sales@pirpaltd.com
Website : www.pirpaltd.com